 Price: £45 + VAT
Click here to book online
Contact: info@uktrainingworldwide.com
Fax order form: click here
Dealing with Difficult People
This is essential training for everyone who has to work with difficult people. The training helps you develop techniques which will help you cope with anger, tackle hostility and contend with the lack of professionalism shown by other people that you are confronted with in the workplace.
The training is an opportunity to review how you manage the stress caused by difficult people. It will give you the inspiration and motivation to apply the well proven techniques illustrated in the training.
The on-line training course consists of the following sessions.
- Managing Against the Odds
- Consideration
- Attitude
- Trust
- Power
- Communication
- Responsibility
Managing Against the Odds
The objectives of this session are to help you to:
- How do you know there is a problem?
- Why are difficult employees being difficult?
- What is the biggest mistake we make in dealing with difficult employees?
- What are the first steps in dealing with difficult employees?
- How can you handle conversations with the difficult employee?
- When is discipline or dismissal required?
- What can you do if nothing else works?
Consideration The objectives of this session are to help you to:
- Clarify a situation involving inconsiderate behaviour
- Qualify your acceptance of difficult behaviour after weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that inconsiderate behaviour causes
Attitude
The objectives of this session are to help you to:
- Clarify a situation involving an attitude problem
- Qualify the attitude problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that attitude issues cause
Trust
The objectives of this session are to help you to:
- Clarify a situation involving a trust problem
- Qualify the trust problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that trust issues cause
Power
The objectives of this session are to help you to:
- Clarify a situation involving a power issue
- Qualify the power problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that power struggles cause
Communication
The objectives of this session are to help you to:
- Clarify a situation involving a communication problem
- Qualify the communication problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that miscommunications cause
Responsibility
The objectives of this session are to help you to:
- Clarify a situation involving a responsibility problem
- Qualify the responsibility problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that irresponsible behaviour causes
What are the key features of the course?
- Unlimited online access for 12 months from any computer in any part of the world
- Track your progress with the unique reporting management system
- Receive training within minutes of your order
- Free skill assessments and interactive practice questions
- You control the pace of your learning; you can learn quickly or take your time
- Greatly reduces the time and cost associated with traditional classroom training
Price: £45 + VAT
If you want to enrol people on this e-learning course then book online here or if you require more information, please send your enquiry and contact details to: info@uktrainingworldwide.com .
For a printable fax order form click here
Phone: 01704 878988
Fax: 01704 832124
Please Note: The following system requirements are necessary to enjoy the full benefits of this online training course;
- 200MHz Pentium with 32MB Ram
- 640 x 480 256-color video (800x600 is recommended)
- Windows 98 and higher
- Minimum Connection Speed: 28.8k.
- Internet Explorer 5.0 or higher required. JavaScript must be enabled.
- Sound card, with speakers or headphones is recommended, but not required to play the courses.
- The Macromedia Flash Player version 7.0 or higher is used for course introductions and activities. It can be installed the first time you take a course by following the instructions shown at login.
- Netscape and AOL browsers are not supported.
- The Macintosh operating system is not supported.
- The training software launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com as a trusted site.
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