Price: £25 + VAT

Click here to book online

Contact: info@uktrainingworldwide.com

Fax order form:  click here

Customer Service

This is essential training for everyone who has contact with customers. The training will help you focus your attention on the needs and expectations of customers.

The training is an opportunity to review how you provide answers to customers and how you relate to them. It will give you the inspiration and motivation to deal with the demands of customers in a professional and personal way.

The on-line training course consists of the following sessions.

• Defining Customer Service
• Communicating with Customers
• Dealing with Problems
• Building a Customer Service Department
• Tools of the Trade

Defining Customer Service

The objectives of this session are to help you to:

• Define "customers" and "service"
• Gather repeat business
• Get the entire company involved in good customer service
• Create standards of customer service
• Define a business's customer segments

Communicating with Customers

The objectives of this session are to help you to:

• Use the best words for getting the message across
• Identify and speak to the customer's style of communication
• Use questions to get more information about a problem
• Handle conflict and angry customers
• Write purposeful letters to customers
• Write effective "bad news" letters
• Write useful instructions and manuals

Dealing with Problems

• The objectives of this session are to help you to:
• Turn complaining customers into satisfied customers
• Create answers to Frequently Asked Question
• Answer internal questions
• Find customer wants
• Find the true sources of problems
• Solve problems

Building a Customer Service Department

• The objectives of this session are to help you to:
• Create a customer service organisation
• Build teams
• Hire the right personalities for customer service
• Motivate customer service people
• Educate and improve customer service people
• Set up a good organisational environment
• Equip customer service for international relations

Tools of the Trade

• The objectives of this session are to help you to:
• Choose a telephone system for customer contact
• Use voice mail and telephone etiquette for customer interactions
• Set up telephone and fax lines
• Use electronic mail effectively
• Help design a company information web site

What are the key features of the course?

• Unlimited online access for 12 months from any computer in any part of the world
• Track your progress with the unique reporting management system
• Receive training within minutes of your order
• Free skill assessments and interactive practice questions
• You control the pace of your learning; you can learn quickly or take your time
• Greatly reduces the time and cost associated with traditional classroom training

Price: £25 + VAT

If you want to enrol people on this e-learning course then book online here or if you require more information, please send your enquiry and contact details to: info@uktrainingworldwide.com .

For a printable fax order form click here

Phone: 01704 878988

Fax: 01704 832124

Please Note: The following system requirements are necessary to enjoy the full benefits of this online training course;

• 200MHz Pentium with 32MB Ram
• 640 x 480 256-color video (800x600 is recommended)
• Windows 98 and higher
• Minimum Connection Speed: 28.8k.
• Internet Explorer 5.0 or higher required. JavaScript must be enabled.
• Sound card, with speakers or headphones is recommended, but not required to play the courses.
• The Macromedia Flash Player version 7.0 or higher is used for course introductions and activities. It can be installed the first time you take a course by following the instructions shown at login.
• Netscape and AOL browsers are not supported.
• The Macintosh operating system is not supported.
• The training software launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com as a trusted site.

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